Help & F.A.Q.

Need Help?

If you have a question or need help with an order, try checking the frequently asked questions below.

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Frequently Asked Questions

What is your return policy?

Individual Orders

If you’re unhappy with the product you’ve received, then we’d be happy to take it off your hands. We’ll replace it or give you a refund, provided you contact us within a week of receiving the product.

Before sending any return please contact us to let us know what you are unhappy with.

Our returns address for individual orders:
Shirt Refinery
19749 Dearborn St,
Chatsworth, CA 91311

Bulk Orders

Please contact us if you are unhappy with your custom group order. Do not return bulk orders to our California address.

How long will it take to get my order?

After you place your order, we print and package your shirts which typically takes 1-3 days. Please also allow time for shipping, depending on the shipping method you chose at checkout.

Usually you can expect your order to arrive at your door within 7-10 business days. If you have not received it after 10 days, please contact us.

Custom bulk orders can take a bit longer depending on the quantity and details of the order. You’ll receive an estimated delivery date before your order is placed. Rush options and drop shipping are available.

How can I check on my order?

You can check on the status of your order by clicking on My Account. If you have any questions or need to make a change to your order please contact us right away.

How should I care for my new shirt?

T-Shirts

You can treat our shirts just like any other, however the tips below will help you keep your shirt going strong for many years.

Our shirts should only be washed with like colors. You can certainly machine wash them in warm water that is around 104°F/40°C. Keep in mind that you should only use non-chlorine bleach if necessary, and do not iron the printed areas. If the shirts require dry-cleaning, you can use any solvent except trichloroethylene. Tumble-dry your shirt on medium or hang dry.

Pillows

The pillowcase itself can be machine washed according to the above mentioned care instructions. However, the pillow inster should only be hand washed.

What printing methods do you use?

Our standard method of printing is called Direct to Garment (DTG). That means we can create high quality prints, the amount of colors used doesn’t effect pricing, and there aren’t any order minimums. We currently use the Brother GT 381 printer for all DTG printed garments.

We also have all-over-printing and screen printing options available for custom bulk orders.

What type of shirts do you use?

For Custom Bulk Orders we can print on a variety of different shirts from American Apparel, Bella + Canvas, Alternative, Anvil, Hanes, and more. Each shirt has different qualities and pricing, and we’ll go over that with you when placing your order. We offer shirts for men, women, kids and youth.

For individual orders we typically print on Bella + Canvas Unisex T-Shirts or the American Apparel T-Shirts. The type of shirt is indicated on the order page of the shirt you select.

The Bella + Canvas t-shirt is a super-soft, baby-knit t-shirt that looks great on both men and women. Made from 100% cotton, except for heather colors, which contain polyester. It features shoulder-to-shoulder taping with cover stitched and hemmed sleeves. It will quickly become one of your favorite shirts.

The American Apparel t-shirt is the smoothest and softest t-shirt you’ll ever wear. Made of fine jersey, it has a durable, vintage feel. These classic-cut shirts are known for their premium quality, as well as ability to stand up to a washing machine (will maintain size and color after many washes).

How do the t-shirts fit? (Size Charts)

Bella + Canvas Unisex T-Shirt
Bella Size Chart

American Apparel T-Shirt

American Apparel

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