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Help & F.A.Q.

FAQ

Need Help?

If you have a question or need help with an order, try checking the frequently asked questions below.

If you still need help fill out the form. We’ll respond right away.

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Frequently Asked Questions

What is your return policy?

Individual Orders

If you’re unhappy with the product you’ve received, then we’d be happy to replace it or give you a refund, provided you contact us within a week of receiving the product.

Before sending any return please contact us to let us know what you are unhappy with.

Our returns address for individual orders:
Shirt Refinery
19749 Dearborn St,
Chatsworth, CA 91311

Bulk Orders

Please contact us if you are unhappy with your custom group order. Do not return bulk orders to our California address.

How do the shirts fit (size charts)?

All of our shirts are pre-shrunk and true to size. You can find a size chart on the product page of each shirt.

How long will it take to get my order?

After you place your order, we print and package your shirts which typically takes 1-3 days. Please also allow time for shipping, depending on the shipping method you chose at checkout.

Usually you can expect your order to arrive at your door within 7-10 business days. If you have not received it after 10 days, please contact us

How can I check on my order?
You can check on the status of your order by clicking on My Account. If you have any questions or need to make a change to your order please contact us right away.
How should I care for my new shirt?

T-Shirts

You can treat our shirts just like any other, however the tips below will help you keep your shirt going strong for many years.

Our shirts should only be washed with like colors. You can certainly machine wash them in warm water that is around 104°F/40°C. Keep in mind that you should only use non-chlorine bleach if necessary, and do not iron the printed areas. If the shirts require dry-cleaning, you can use any solvent except trichloroethylene. Tumble-dry your shirt on medium or hang dry.

Pillows

The pillowcase itself can be machine washed according to the above mentioned care instructions. However, the pillow inster should only be hand washed.

What printing methods do you use?
Our standard method of printing is called Direct to Garment (DTG). That means we can create high-quality prints, the amount of colors used doesn’t affect pricing, and there aren’t any order minimums. We currently use the Brother GT 381 printer for all DTG printed garments.
What type of shirts do you use?

For individual orders, we typically print on pre-shrunk Anvil 980 t-shirts made of a 100% ring-spun thick cotton with a high stitch density. Fabric weight: 4.5 oz (153 g/m2). The tear-away label makes it more comfortable on the neck.

Heather Grey is 90% cotton/10% polyester. All other Heather colors are 35% cotton/65% polyester.